Nelson Mandela Bay Pass Terms and Conditions

Terms and Conditions

Important note: All activity based offers need to be booked in advance.

The Nelson Mandela Bay Pass is available in 1 day, 2 days, 3 days, and 7 days. The smart card records when and where you first use your Nelson Mandela Bay Pass, as well as how long the Pass will remain valid for. This means that regardless of what start date you give when you buy the Pass, your Nelson Mandela Bay Pass is activated the moment that you first use it at an attraction or activity provider. It is important to note that a ‘day’ is based on a calendar day, so should you first use your Pass at 5 pm on Wednesday, Wednesday is counted as day one of your Pass usage.

The Nelson Mandela Bay Pass is valid for use on consecutive days only. The Nelson Mandela Bay Pass may only be used by the person who the card is registered to, and proof of identification could be requested. At the end of your validity period or when you have visited all the attractions, the Pass will expire and will no longer allow access to attractions. Your Pass will expire at the end of the last day dependant on the number of days purchased, regardless of how often you have used it in between. Each Pass is limited to one entry or use per attraction.

The Nelson Mandela Bay Pass is a product of Nelson Mandela Bay Tourism. The Nelson Mandela Bay Pass is non-transferable and non-refundable and is only valid for use on consecutive calendar days as stipulated therein. No replacements or refunds can be offered for lost or stolen cards.

The Nelson Mandela Bay Pass entitles the holder to admission to attractions upon presentation of the Pass without further payment together with other offers and discounts where appropriate. Admission is subject to the Pass being valid and no prior use at the attraction has been recorded on the Pass.

Holders of the Nelson Mandela Bay Pass recognise and accept that they visit any attraction voluntarily and entirely at their own risk. The Pass holder indemnifies and can not hold Nelson Mandela Bay Tourism, its members, Board members, employees and agents responsible for any claim of any nature arising from or consequent to the use of the services and amenities listed in the guidebook and website or the failure of the supplier / activity provider to provide access to the attraction or failure to provide the service or any shortcoming in respect thereof.

All attractions and services listed are contractually bound with Nelson Mandela Bay Tourism to accept admission without further payment, or other genuine offers and discounts where appropriate, subject to their normal admission criteria.  Nelson Mandela Bay Tourism will use all reasonable endeavours to facilitate admission or other genuine discounts in accordance with the terms of the Nelson Mandela Bay Pass by holders to attractions, however, Nelson Mandela Bay Tourism shall not be responsible, or liable for any loss, damage, expense, or inconvenience, if any attraction, contrary to the terms of its contract with Nelson Mandela Bay Tourism, unlawfully and with no good cause, refuses admission or other genuine offers and discounts in accordance with the terms of the Nelson Mandela Bay Pass.

Nelson Mandela Bay Tourism have taken all reasonable care to ensure that only properly run and reputable attractions of good standing are within the Nelson Mandela Bay Pass scheme, however Nelson Mandela Bay Tourism shall not be liable for any deficiencies of service, quality of merchandise or health and safety at any particular attraction. Nelson Mandela Bay Tourism will also not be in any way responsible for the conditions of the attractions or venues or third party acts or omissions at any attraction, venue or service.

All and any complaints or claims for redress must be made directly to the attraction concerned.

Pass holders acknowledge and understand that some of the attractions and services listed in the guidebook are potentially dangerous and that the participation in or presence at some of the venues may be dangerous. The Pass holder indemnifies Nelson Mandela Bay Tourism, its members, board members, employees and agents and persons for whom it is vicariously liable against all and any claims which may arise from injuries, losses, and/or damages (including but not limited to consequential damages) sustained by the Pass holder or any other person participating in or present at any amenity or venue stipulated in the guidebook and participated in persuant to the Nelson Mandela Bay Pass scheme.

Opinions expressed in the guidebook and or website is no more than fair comment of the authors and is not necessarily the opinion of Nelson Mandela Bay Tourism. Whilst Nelson Mandela Bay Tourism will have used all reasonable endeavours to ensure that the information contained on this website and in the Nelson Mandela Bay Pass guidebook is accurate, Nelson Mandela Bay Tourism shall not be liable for any loss, expense, damage or other inconvenience caused, in whole or part, by reliance upon such information. All information will be used at own risk and Nelson Mandela Bay Tourism shall not be held responsible for inaccuracy.

Please note the Nelson Mandela Bay Pass is valid for the financial year bought that runs from the first of July to the end of June the following year. All passes bought in the current financial year will automatically expire on the first day of the new financial year. You will need to buy the pass at the new rate for the next financial year if you will be using it in the new financial year.

Opening times will fluctuate from time to time and the Pass guidebook’s opening and closing times, as well as the information on the website, only serve as an indication as to what the times are. It is advised that the Pass holder checks with the attraction concerned prior to visiting it to ascertain the current position. Due to the nature of some of the activities, some of them will be dependent on weather conditions, it is up to the activity provider to inform the Pass holder if the activity can continue or not, and it is advised that the Pass holder contact any attraction, service or activity provider, that could be influenced by weather, beforehand. Bookings in advance are encourage and Nelson Mandela Bay Tourism will not be held responsible for any activity or entrance that cannot be given due to whatsoever reason. Pass holders must inform the participating attraction or service provider that they are in possession of a valid pass and that they will be redeeming the pass offer.

Pass holders are required to show proof of identity when picking up their passes that were either bought online or through an agent. Proof of identification is also required when buying the pass directly at a participating agent. Please note that the offers might have changed since the booklet has gone to print, please check website for all the latest available offers or enquire at the point of purchase.

When Renting a car the client will be asked for a valid drivers license, Passport / ID, and a valid credit card.