Nelson Mandela Bay Tourism Upgrades Web Communication

Nelson Mandela Bay Tourism (NMBT) has launched a brand new website which promises to offer visitors to the site, who plan to become visitor to the city, a more user friendly and integrated service. The website will contain updated information on the city as well as a variety of accommodation establishments, activities, service providers and more.

The main feature added to the website is the use of the VICENSYS™ (Visitors Information Centers Enterprise Network Systems). The system is set to revolutionize travel planning and allow for a smooth transaction from the initial planning of the trip to the very last interaction with service providers.

The web based system works in conjunction with VICENSYS™ Touch which enables tour operators to convey information as well as make bookings through the system. The VICENSYS™ POS allows for real time inventory and product updating while the VICENSYS™ Call Center allows for a quick response to any customer queries. The ‘e-business strategy’ will allow for foreign and domestic tourists to effortlessly plan their holiday from beginning to end.

The five strategically placed Visitor Information Centre’s (VICs) of NMBT, namely: Airport, Donkin, Boardwalk, Uitenhage and Call Centre will be supplemented by the new web based system, but will not fall away as tourists still show the need to have a ‘human interaction’ based information centre.

“We as tourism need to be inline with the latest technology to ensure that we give visitors a quality and effortless experience. If potential visitors find our systems user friendly and can effortlessly book a trip online, it will certainly encourage them to visit Nelson Mandela Bay. We pride ourselves on moving with the times and with online technology constantly changing and improving we as tourism will ensure not to stay behind,” said Fezekile Tshiwula, CEO of NMBT.